About The Company
This is one of Brisbane’s leading Cloud Service providers who offer a range of tailored fit for purpose Cloud Solutions for an impressive client base.
2020 has seen exponential growth resulting in the requirement for experienced Support Consultants to join this high achieving team.
About The Role
The Engineering Delivery Coordinator / Project Manager is a pivotal role that ensures the Cloud Operations and Engineering teams integrate smoothly with the rest of the business.
Key Responsibilities
- Project Management process management and execution
- Project establishment and monitoring
- Resource scheduling
- Work closely with the internal team and customer to manage project scope, deliverable and budgets
- Coordination of resources to make sure they are utilised effectively
- Internal and external communication of project progress
- Budgeting and Scheduling
- Process improvement – incremental (templates)
- Billing process management and execution
- Managed Service Change Requests
- Billing customers and related finance admin activities
- Reporting – Weekly input to Future Revenue Report
You will also be responsible for the Managed Services Operations
- Needs Discovery / SOW Creation process
- Customer on-boarding / off-boarding
- Delivery of BAU managed services activities inc. changes, modules etc
- Managed Services Customer Care (Monthly calls and reporting etc)
- Resource allocation, time-sheet management and leave coverage
About You
- Strong multi-tasking and an ability to work in a dynamic environment
- MSP Experience required
- Common sense and strong problem-solving skills
- High level of accuracy and attention to detail
- Ability to work under own initiative
- Experience delivering successful ICT projects
- Customer service experience – particularly by phone and email
- Solid communication and relationship-building skills
- A basic knowledge of Cloud Computing including the Amazon Web Services platform (bonus)
Om offer is the opportunity to work with one of Brisbane’s leading Cloud Providers where you can use your skills, knowledge and personal attributes to really make a difference
How to Apply
If this is you, please apply below with your up-to-date CV (in Word format). All suitable applicants will be contacted for a discussion; please ensure you have relevant visa’s to work in Australia. For a confidential discussion, please contact Paul Thomson on 0415 176 085.
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