• Full Time
  • Brisbane
  • $55,000 - $65,000 + SuperAUD

Provide effective first level support, including logging all incidents/requests, incident/request resolution, provisioning of equipment and services; escalating high priority incidents to ICT support staff and management.

The Role

  • Achieving outcomes through high standards of customer service and patient care
  • Respond to the demand of the service desk phone, self-service and e-mails queues
  • Resolve as many technical incidents & requests as possible
  • Create and update user and technical documentation as required
  • Publish information on system outages, system changes and other developments on behalf of ICT
  • Required to take part in a 24×7 shift roster

Skill set requirements

  • Solid knowledge of MS Windows Operating system environment (Windows 7 & 8 & 10 and MS Office suite of applications (2013)
  • On-site and remote support
  • Hardware & Software support
  • Working with and resolving issues with Microsoft Office 365 and 2016
  • Troubleshooting and escalation
  • Active Directory
  • Remote Software installation via SCCM
  • Solid experience delivering quality customer service via phone and e-mail
  • Solid working knowledge of desktop computing concepts and support strategies
  • Ability to work in a team environment

About You

  • Recent experience taking inbound support calls
  • High level of accuracy and attention to detail
  • Excellent customer service skills and a commitment to service excellence
  • Well-developed analytical and problem solving skills
  • Effective time management and prioritisation skills
  • Well-developed communication and interpersonal skills

How to Apply

If this is you, please apply below with your up-to-date CV (in Word format). All suitable applicants will be contacted for a discussion; please ensure you have relevant visa’s to work in Australia. For a confidential discussion, please contact Paul Thomson on 0415 176 085.

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