About the Client and Role
This SaaS company have a real competitive advantage and have gained in excess of 50% of the Australian market resulting in a push overseas.
They have developed a product / solution that has captivated their target market and helped lock down existing customers.
With new clients being on onboarded there is now a requirement for an Application Support Consultant to join the support team to provide excellent customer service.
Responsibilities
- Undertake root cause analysis, develop and implement solutions within an agreed timeframe.
- Monitor the application support requests and providing regular status reports on service levels.
- Developing and maintaining an understanding of the functionality of in-house and third-party information systems and assisting staff in the effective use of these systems
- Supporting the rollout of new business processes and software systems
- Documenting system functionality and support procedures
- Monitoring and supporting system tasks such as electronic data interchange (EDI)
- Provision of general Help Desk support to end users for networking, printing, email, etc
- Allocating tasks to team members, monitoring their performance and assessing the outcome
Experience
- 3-5+ years’ experience working in a Technical Support environment and Applications support
- Excellent troubleshooting experience of complex problems.
- The ability to write SQL Queries
- Technical knowledge – App’s Support, Windows, SQL, Restful API’s, and Data Interchange
- Ability to communicate technical issues clearly and in an easily understood manner to users where required.
- Experience supporting web-based solutions
- Demonstrated understanding of software solutions and their application
- Excellent customer service and frontline technical support experience.
- Experience of working JIRA / Confluence
- Desktop and systems support advantageous
This is an outstanding opportunity to work with a company who truly value their employees and create the ideal work culture. Work life balance is promoted as well as a very attractive salary.
How to Apply
If this is you, please apply below with your up-to-date CV (in Word format). All suitable applicants will be contacted for a discussion; please ensure you have relevant visa’s to work in Australia. For a confidential discussion, please contact Paul Thomson on 07 3193 3220.
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